Customer Service Policies
Shipping & Delivery
We process orders normally within 1-2 business days. If one or more of your items is backordered then we hold the order until we have every item unless otherwise specified. We ship via USPS Priority. Other shipping options may be available upon request. Please call. Delivery is dependent upon the delivery service. Every Package is trackable but once it leaves our facility we cannot control the delivery time and location it ships to. Shipping costs are a flat rate of $4.99 USPS Priority for up to $49.99 spent and is Free USPS Priority after $50 or more is spent. We ship to the United States only. Additional shipping may be required for orders to Alaska, Hawaii, or Puerto Rico.
Privacy & Security
We value and protect your privacy. At no time will we keep or store your payment information. The only information we store is your name, address, and email. However, you are completely entitled to use the site anonomously. We will never distribute, sell, and/or transfer your information unless you instruct us to.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Ordering can be done online or over the phone at 1-844-NHS-HEMP. If you are having issues with the ordering process please contact us and we will be glad to assist you.
Payment, Pricing & Promotions
We accept Visa, Mastercard, AMEX, Discover, and Paypal. We strive to give you the best price possible. if you did not receive your special price please contact and we will correct your order. Pricing and promotions are scheduled to change and we reserve the right to refuse any past promotions or pricing discounts.
If you wish to view your current order and/or previous orders please visit "My Account" and log in. Here you will be able to view your order history.
Updating Account Information
Updating your account information is easy. Just visit "My Account" and you will be able to view your current information. We do not store financial information at anytime. Please make sure your account information is correct upon ordering.